Privacy Policy

Last updated: November 30, 2024

Zylch AI ("Zylch," "we," "us," or "our") is a product of Hahn Banach. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered business communication assistant service.

This service is intended for users in the United States only.

1. Information We Collect

Account Information

When you create an account or join our waitlist, we collect:

• Email address
• Name and professional title (when provided)
• Company name and business contact information
• Phone number (when provided)

Communication Data

To provide our service, Zylch accesses and processes data from your connected communication accounts:

• Email: Message content, metadata (sender, recipient, date, subject), attachments, and threading information from your connected email accounts (e.g., Gmail)
• Calendar: Event details, attendees, scheduling information, and meeting notes from your connected calendar services (e.g., Google Calendar)
• Phone calls: Call logs, transcripts, and recordings when integrated with supported phone systems (e.g., MrCall)

Contact Intelligence

Zylch builds and maintains relationship intelligence by processing:

• Contact information extracted from your communications
• Relationship context and history
• Communication patterns and preferences
• Notes and context you provide about your contacts

Usage Data

We automatically collect:

• Interactions with our service (commands, queries, features used)
• Device and browser information
• IP address and approximate location
• Error logs and performance data

2. How We Use Your Information

We use the information we collect to:

• Provide the Service: Process your communications, build contact intelligence, execute tasks (sending emails, scheduling meetings, setting reminders), and deliver AI-powered assistance
• Improve the Service: Analyze usage patterns to enhance features, fix bugs, and develop new capabilities
• Communicate with You: Send service-related notifications, respond to inquiries, and provide customer support
• Ensure Security: Detect and prevent fraud, abuse, and security threats

3. Data Storage and Security

Where We Store Your Data

• Email archives and contact intelligence are stored in encrypted databases
• Data is processed and stored on servers located in the United States
• We use industry-standard encryption for data in transit and at rest

How We Protect Your Data

• End-to-end encryption for sensitive data
• Multi-tenant architecture with strict data isolation between users
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Secure API connections to third-party services

4. Data Sharing and Disclosure

We Do Not Sell Your Data

We do not sell, rent, or trade your personal information or communication data to third parties for marketing purposes.

Sharing with Your Consent

Zylch allows you to share contact intelligence with colleagues you authorize. You control who can see information you share, and recipients must accept your sharing invitation.

Service Providers

We may share data with trusted service providers who assist in operating our service:

• Cloud infrastructure providers (data hosting)
• AI model providers (for natural language processing)
• Email delivery services (for sending notifications)
• Analytics providers (for service improvement)

These providers are contractually bound to protect your data and use it only for the services they provide to us.

Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Third-Party Integrations

Zylch integrates with third-party services to provide functionality:

• Google (Gmail, Google Calendar): We access your Google account data through OAuth with your explicit consent. We comply with Google's API Services User Data Policy.
• Phone Systems (MrCall): Call data is accessed with your authorization to provide call logging and transcription features.

Each integration requires your explicit authorization, and you can revoke access at any time through your account settings or the third-party service.

6. Data Retention

• Account Data: Retained while your account is active and for a reasonable period thereafter
• Email Archives: Retained as long as you maintain the connection to your email service
• Contact Intelligence: Retained until you delete your account or remove specific contacts
• Usage Logs: Generally retained for 12 months for security and improvement purposes

You can request deletion of your data at any time by contacting us.

7. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information and account
• Disconnect: Revoke access to connected services (email, calendar) at any time
• Export: Request a portable copy of your data

To exercise these rights, contact us at privacy@zylchai.com.

8. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it is used
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

9. Children's Privacy

Zylch is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of Zylch after changes become effective constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: